Not choosing the right ISP can cause problems. To ensure that you make the correct choice, you should be mindful of some issue such as the uptime, capacity, equipment, and field response. If you find an ISP, avoid making a selection that is influenced only by price or familiarity. With the abundance of ISPs currently, it is easy to choose the fastest and cheapest choice. Despite this saving you money in the short-term, doing so could end up cause you more harm than advantages such as lost productivity over the long-term. Here are things that must be kept in mind when looking for an ISP. The first factor to consider is the Uptime Commitments. There are many guarantees that ISPs offer, but they have no value if the ISP doesn’t fulfill its uptime commitments.
The circuits should just work, if they don’t, companies will have to rely on redundant or backup service. Search for service level agreements that offer real and measurable targets for uptime, not only 99.9% operational guarantees. Insist on specific wording that determines what occurs when service fails.
Remember to ask about the Speed. Many clients normally rate an ISP depending only on advertised downstream speeds. Despite that fact that most ISPs promote 5 Mbps or faster service to businesses, you need to confirm if their claims are true. Marketing claims are occasionally many; excuses are plenty. Do not order without asking what other clients, using a comparable service, are going through to know how the real potent of ISP’s downstream speeds. Also, you can check all new circuits’ speeds the moment you have them installed, a month later, and quarterly after that. You can also get the ISPs with the fastest upload and download speeds tested by user worldwide, using Speedtest.net’s Net Index.
Investigate the ISPs Customer/Technical Support. There’s no connection that does not have issues even the best ones, and there is a likelihood that you may have a question or difficulty you would like the provider to solve. When you have a problem, you need the ISP’s technical support to be easily accessible. You don’t want to contact them and get a recorded message on the other end saying they are unavailable. That is unacceptable for an ISP.
Ensure the ISP you choose provides technical support that meets your requirements. When you get outages or other problems with the internet, you will need swift assistance. If a downtime occurs usually due to factors like failed modems caused by lightning strikes or any other type, you will need the ISP to quickly commit to providing a solution for the outage.