Any company planning to build a strong customer engagement plan that works has to start from the most basic step, gathering info. The following steps are the crucial to completing that plan, preparation, strategy planning, selection, implementation, evaluation. You have to remember that there are two major populations that you need to please when creating the customer-focused engagement plan, the millennials and the population before that. To be honest, this article is the only piece you can read online that provides significant tips for you to complete that effective plan for your customers and clients as well.
Feed their hunger and thirst. Social media is your key tool to feed your 2.3 billion active social media users with info and updates about your services and products whether you are selling Monsta Clothing, branded shoes, medical ebooks, and online consulting. You have to remember that these social media users are your potential clients; they are your blood to your human system. So, the question is how do you make sure that both their thirst and hunger are properly satisfied? Make sure to feed them by engaging with them using the different social media sites and tools. Answer their questions, entertain their concerns, welcome their suggestions, and provide sound answers to please them.
Engage with them using different tools. You have to understand that there are still at least 4 billion who doesn’t have any mobile devices today. They actually represent our predecessors, parents, those who are not millennials, and laid-back people. They commonly use cellphones with keypads, personal computers, tablets, laptops, and some use mail boxes, for their daily needs and for connecting to the world. You can’t just leave them out there because they are twice bigger than all the mobile device and social media users combined. You have to tap them by interacting with them using constant communication. An easy way to get more customers especially if you are part of a big telecom company or clothing company like Monsta Clothing is to let your customer reps to make phone calls to them and use your time to engage with them.
Know their wants. Have you asked the question to yourself, what do you want? Are you looking for a cool kitchen knife, bodybuilding clothes from Monsta Clothing, or a high-tech equipment tool? If your company is a clothing firm like Monsta Clothing or selling medical ebooks, don’t make the same mistakes like huge companies that went down in time, they assumed they know their customers, but they don’t.
Nurture their wants. How can you retain and gain more customers? According to studies, only 61% of customers stay loyal to a company if the companies know exactly what they want whether you are selling clothes from Monsta Clothing or medical ebooks.